Our staff will check and confirm the amount every day at 10:30 (UTC+08:00). Upon receiving your payment, we’ll start the production and arrange for the shipment.

Payment methods

1. Pay with a credit card online
VISA, MasterCard, and JCB cards are accepted. Please fill in your credit card number, 3 digits in the back/CSC (Card Security Code), and other necessary information shown on our web page. Upon receiving your payment, the order is confirmed.

2. Pay with ATM cards (online / transfer through actual ATM or bank)
Either way for paying with ATM card, please refer to the account provided on our web page to remit the payment. Upon receiving your payment, the order is confirmed.

Domestic and Oversea Orders

Domestic order
Once you finish your payment, the order is confirmed immediately. Upon receiving your payment, we’ll start the production and arrange the shipment.br />

Overseas order
For customers overseas (or overseas shipping addresses orders), your order is accepted after you confirm in Flexego.net purchase section; however, it is not yet completed. You will not be able to pay right away because the freight for shipping overseas needs to be calculated separately. After the freight is calculated, the Flexego crew will send you an e-mail to ask you to come back to our website and continue to pay and complete your order. Please follow the steps below to fulfill the order.

1. Flexego will send you an e-mail as a notification after the international shipping fee is calculated. (Overseas orders may be charged import taxes, duties, and value-added tax (VAT) by your local government. It varies in different states or countries.)
2. Please log into My Flexego to finish your payment.
3. Upon receiving your payment, we’ll start to process your order. When the goods are ready to be dispatched, Flexego will give you the carrier’s tracking number for the shipment of your order. Log in and See Order Status

Shopping Reminder

If the order is placed on or after the 24th day of the month, this order will be processed in the beginning of next month.
Free shipping offer does not apply to overseas orders.
For shipping address in Taiwan, we offer free shipping on qualifying orders of NTD$1000 and up. If the purchasing amount is lower than NTD1000, our shopping cart system will add an extra shipping fee pending on the freight area. Shipping fee for the main island of Taiwan is NTD100. For Hualien, Taitung, and offshore Taiwan, the shipping fee is NTD150.
Your order will be canceled if you do not pay in 3 days. The first day is counted on the date you placed order.
Your goods will be send out in 3 to 5 working days from the date we received your payments if the shipping address is within main land Taiwan. Order delays can be common for remote areas such as offshore Taiwan, Hualien, Taitung, and overseas. Please wait patiently for your delivery.
You can log in to check Order Status on our website as soon as you complete all order processes.

Return Policy

Our return service only applies to main island of Taiwan. For more information related to return policy in Taiwan, please select another language version of the site and find out, thank you!